1. Who processes your payment
All purchases of Specky subscriptions are processed by Paddle.com Market Limited ("Paddle"), acting as the Merchant of Record. This means Paddle is the seller of record for your purchase: Paddle issues your invoice, charges your payment method, and handles billing-related inquiries, including refunds, on our behalf.
Paddle's own terms apply to the checkout and payment process: https://www.paddle.com/legal/checkout-buyer-terms
2. Subscriptions and renewals
Specky is sold as a monthly subscription (Solo, Team, Pro). Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date.
You can cancel at any time via the Manage subscription option in your organization settings (Paddle customer portal). Cancellation takes effect at the end of the current billing period:
- You retain full access to paid features until the period ends.
- No partial or prorated refunds are issued for the unused remainder of a billing period.
- After the period ends, your account switches to read-only mode. Your data is not deleted (see our Privacy Policy for data retention).
3. 14-day refund for first-time purchases
If you are not satisfied with Specky, you may request a full refund within 14 days of your first payment for a given subscription.
This applies to:
- the first charge after your free trial converts to a paid subscription,
- the first charge of any new subscription purchase.
It does not apply to subsequent renewal charges (see Section 4).
To request a refund, contact us at support@specky.app or reply to your Paddle receipt email. Refunds are processed by Paddle to your original payment method, typically within 5–10 business days.
4. Renewal charges
Renewal payments are generally non-refundable. However, if you forgot to cancel and contact us within 7 days of a renewal charge, without having materially used the service in the new billing period, we will issue a goodwill refund of that renewal. "Materially used" means, for example, running document analyses or otherwise consuming plan quotas in the new billing period.
5. EU/UK consumer withdrawal right
If you purchase as a consumer in the European Union or the United Kingdom, you have a statutory 14-day right of withdrawal. By starting to use Specky's digital services during the withdrawal period, you acknowledge that you receive immediate access to the service. Where required by law, Paddle obtains your express consent and acknowledgment at checkout regarding the loss of the withdrawal right upon full performance of the service. Our voluntary 14-day refund policy (Section 3) is at least as protective as the statutory right.
Note: Specky is a B2B product. If you purchase in the course of business, consumer withdrawal rights generally do not apply; Section 3 applies instead. Sole traders registered in Poland (JDG) purchasing outside their professional profile may benefit from certain consumer protections under Polish law — in case of doubt, contact us and we will treat the request under Section 3.
6. Exceptions — when we do not refund
We reserve the right to refuse a refund where:
- the request follows substantial use of AI analysis quotas in the billing period concerned (e.g., consuming most of the plan's monthly document analyses and then requesting a refund),
- the account has violated our Terms of Service (e.g., abuse, fraud, prohibited use),
- the refund request relates to charges older than the windows described above,
- repeated purchase-and-refund patterns indicate abuse of this policy.
7. Billing errors and service issues
If you believe you were charged in error (duplicate charge, wrong amount, charge after cancellation), contact us or Paddle and we will correct it with a full refund of the erroneous amount — no time window applies to our own billing mistakes.
If a verified, prolonged service outage materially prevented you from using Specky during a billing period, contact us; we may offer a credit or partial refund at our discretion. (Specky is offered without a contractual SLA during its current phase.)
8. Plan changes
- Upgrades take effect immediately; the price difference is prorated by Paddle for the remainder of the billing period.
- Downgrades take effect at the next billing period; no refund is issued for the difference in the current period.
- Seat reductions (Team/Pro) take effect at the next billing period; no refunds for the current period.
9. How to contact us
- Email: support@specky.app
- Paddle (Merchant of Record) buyer support: https://paddle.net
We aim to respond to refund requests within 2 business days.
10. Changes to this policy
We may update this Refund Policy from time to time. The current version is always available at this URL, with the "Last updated" date above. Changes do not affect refund requests relating to purchases made before the change.